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RETURN POLICY AND OTHER POLICIES
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General Rules
Kindly Read & Understand Before Your Purchase
We DO accept returns and offer refunds.
Shop around and you will find that most online bridal stores have a "Sales is Final" policy. You buy, you keep. Or, they only provide store credit after charging a restocking fee.
However, we offer:
1. A Refund, less *20% (percent) restocking fee and the shipping fee is non-refundable. (Exception: No refund on custom or made-to-measure dresses)
OR
2. A "One Time" and Final Exchange, or Store Credit (one year expiration from date of purchase), less *15% restocking and shipping fees
The item has to be returned and postmarked within 7 days of receipt/delivery or it will be considered sold to you. If you need a little more time, please inform us.
Why a *15% or 20% Restocking Fee? - We will have to resell your returned dress in our "Clearance" section, as we do not have a physical store. The price will have to be significantly marked down, as to find someone who wants the exact item you returned in a reasonable time frame, is rare.
NO Cancellations Are Allowed, once the order is placed, or a restocking fee of 25% imposed. This also applies not only to original orders but also to exchanges. Your order might be already special ordered and confirmed by the supplier who will not accept cancellations, on its way to us from the supplier, or packaged and on its way to you. If an order is en route to the recipient, shipping fees are non-refundable.
Cancellations has to be communicated via email only with a confirmation back from us via email.
No cancellation fee only if the item is discontinued or out of stock. This only applies to the original order and not to exchanges.
No refunds, returns, or credit for items that are custom, made-to-measure orders or for items we special order for you that are not found on our website. No refunds, returns, or store credit for "bridal party" dresses (two or more dresses of the same style and color).
Defective/damaged items are not subjected to the restocking fee. We will inspect all items claiming to be damaged and provide feedback.
Items purchased from the "CLEARANCE" section are a one-time exchange only or store credit, with a $20.00 restocking fee. Shipping charges are non-refundable.
If we make a special provision to accept your LATE return, or you return without a RAN, store credit only will be issued and with a 25% restocking fee. No refunds.
Ship the item in its original condition, all hang tags unremoved, plastic bag, hanger, etc. and in its original box, with customer-paid postage and insurance to:
Audrey's Fine Fashions
14900 Avery Ranch Blvd, Suite C200
Austin, TX 78717
Attn: Returns Dept.
RAN ______ (as supplied to you)
Please e-mail us first (help@audreysmotherofthebride.com) for a Return Authorization Number (RAN), giving us the billing name and include the order confirmation number as well. RA Numbers are only issued through e-mail. Write this RAN on the front of the returned package. We will not accept packages without this number. No exceptions. Exchanges will be reshipped with a flat fee of $14.00 using standard/ground shipping. Extra charges will be incurred for express or foreign shipping methods. You will bear shipping and insurance costs to return any item back to us.
Other Policies:
Damaged item: If your purchase is defective or missized, it will be exchanged for another of the same item, size, and color. If you refuse the exchange, you will be refunded less a processing fee of $20.00. Items on clearance are non refundable but are exchangeable or store credit only. We fully inspect items you considered "damaged, defective, or missized" and will feedback to you in a timely manner. if there is a false complaint, we will refund according to our return policy. We hope you understand our position and be fair to us.
Refusal of shipment: If you refuse a shipment back to us because you changed your mind, you will be liable for shipping fees charged by the carrier. A restocking fee of 25% is also imposed. Shipping charges are non-refundable.
Refunds: Please allow up to 10 business (14 regular) days from date of receipt, for returns to be processed and refunds issued.
Cancellations: 25% cancellation fee and shipping charges non-refundable. Cancellations are only honored via email and with an email confirmation back from us.
For "Special Circumstances": When a refund is given, the processing charge will be $20.00.
Restocking fees: Fees for exchanges will be charged to the original form of payment. Please ensure that you have sufficient funds in your account. We are not responsible for NSF fees.
Custom made orders: These items are non returnable, non refundable. In case of disputes, we will inspect the returned item first and feedback will be provided. If a refund is deemed appropriate, the custom fee of $30 is non refundable as well as shipping fees.
Rush cut fee: We do not refund the rush cut fee of $35.00 as this was made upon your request.
Please use a carrier with prepaid insurance. We will not be liable for any lost or damaged items if you choose not to purchase insurance.
If the item is not in its original, clean, undamaged, condition (hang tag attached, hanger, plastic bag, box, etc.), we will return the item or items back to you and you will be liable for the cost of the shipping and handling fees.
If the item is postmarked later than 7 days of receipt, we regret that we have to return it back to you, and shipping and handling charges will be incurred by you. We do not accept late returns. NO EXCEPTIONS.
CLEANING DAMAGES: We are not responsible for any damage or damages incurred by any cleaning method used in cleaning your gown.
COLOR WAIVER: The colors of the images on this website are not perfectly color true. We will do our best to show images as close to the actual product color as possible. Studio lighting and computer browser settings will affect all colors shown. Please be aware of this when you make a purchase as we are not liable for your color perception.
AVAILABILITY: We special order most dresses as we are not the manufacturer. Inventory changes from minute to minute and day to day, and the ordering system might not reflect the current status. You will be informed promptly, if your purchase is out of stock or if on back order, the approximate shipping date.
BACK ORDER DEPOSIT: If an item is not in current stock but can be back ordered or special ordered for you from the manufacturer, there will be a deposit of 25% of the sales price charged in advance to your credit card. This is non refundable upon cancellation of your order.
SIZE SUGGESTION: A size suggestion upon request, is a good faith suggestion based on the customer's measurements. We are not responsible for an incorrect size or fitting issue, as this is only a suggestion. We cannot see the customer or do not know the accuracy of these measurements.
CREDIT CARD CHARGES: We requested authorization from the financial institution that issued your card for the transaction amount when your order was placed. Although you have NOT been charged, these funds are being reserved within your account to ensure your order can be processed and charged upon shipment. This is known as an "authorization or transaction hold." If your order is cancelled, the time required to remove this authorization or transaction hold is determined by the financial institution that issued your card and could range from 3 to 7 days from the day of authorization.
If you have any questions (or need a RETURN AUTHORIZATION NUMBER), please email us at help@audreysmotherofthebride.com We will do our best to resolve any issues with you. Thank you for shopping with Audrey's Mother of the Bride, where we provide you, our customer, with the best service!
Click Here for Link To Us
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